|
ATA
Sensors
offers
a
standard sensor
and
ILC
box
warranty
of
365
days,
and
standard
cable warranty of
90
days,
covering
parts
and
labor
for
failures
due
to
defects
in
materials
or
workmanship
(see
copy
of
ATA
Sensors
Limited
Warranty).
Warranty
returns
are
accepted
by
ATA
Sensors
only
from
the
original
purchaser
of
the
Product
and
within
the
warranty
period,
and
only
with
approved
Return
Materials
Authorization
Number.
Return
Materials
Authorization
numbers
are
assigned
only
by
ATA
Sensors
Technical
Support
Department.
To
obtain
a
Return
Material
Authorization,
the
customer
must
contact
ATA
Sensors
Technical
Support
group
at
(505)
823-1320,
or
send
a
fax
describing
the
problem
and
requesting
a
RMA
to
the
Technical
Support
Department
at
(505)
823-1560.
ATA
Sensors
will
first
verify
the
problem
through
telephone
contact
with
regard
to
product
installation
and
set-up,
nature
of
the
failure,
etc.
to
ensure
that
the
problem
is
with
the
sensor.
Before
assigning
a
RMA
number,
technical
support
must
also
verify
the
following
information:
|
- Name
of
the
ATA
Sensors
Customer
who
purchased
the
Product
and
date
of
purchase
-
Model and serial
number of the
sensor product
|
|
This
information
will
be
used
to
verify
that
the
Product
is
under
warranty
since
all
Products
are
tracked
by
serial
number
and
date
of
shipment
with
customer
invoice
information.
Products
returned
under
RMA
must
be
shipped
prepaid
to
the
nearest
ATA
Sensors
ATA
Sensors
repair
center
as
directed
by
the
Technical
Support
Group.
RMA
return
products
will
be
repaired
or
replaced
at
ATA
Sensors
sole
discretion,
and
will
generally
be
returned
to
the
customer
within
10
business
days
of
receipt.
ATA
Sensors
accepts
no
responsibility
or
liability
for
any
third
party
products
returned
with
the
sensor
product
including
enclosures
or
power
supplies,
interface
cables
and
boards,
mounting
hardware
or
other
materials.
|
|
|
Under
no
circumstances
may
product
be
returned
for
credit.
Return
shipment
to
customer
by
UPS
ground
is
prepaid
by
ATA
Sensors.
Air
priority
shipment
is
available
only
when
charged
directly
to
the
customers
air
freight
account.
If
air
priority
shipment
is
required,
customer
must
provide
completed
air
freight
shipping
form
or
the
account
number
and
shipment
instructions
in
writing
with
the
RMA
product.
ATA
Sensors
will
only
return
ship
products
to
the
customer
from
which
they
were
received.
We
will
not
drop-ship
to
third
parties
or
end
users.
ATA
Sensors
does
not
cross-ship.
No
replacement
product
will
be
shipped
prior
to
the
receipt
of
warranty
return
products
by
ATA
Sensors.
Out
of
warranty
product
may
be
repaired
by
ATA
Sensors
for
a
service
cost
which
is
determined
by
the
model
of
the
product.
Technical
Support
will
provide
quotation
on
the
cost
of
repairs
based
on
the
model
of
product.
Cost
of
repair
applies
only
to
normal
failure
modes
of
products,
and
not
to
products
which
have
been
damaged
by
abuse,
deliberate
damage,
incorrect
installation
or
applications,
or
by
destructive
testing.
Out-of-warranty
product
must
be
returned
to
ATA
Sensors
Service
Department
prepaid
with
the
following
information: |
- Name,
address
and
telephone/fax
number
of
the
owner
of
the
product
- Description
of
the
problem
and
application
- Bank
check,
money
order,
or
pre-approved
company
check
for
payment
of
repair
charges.
|
|
Out
of
warranty
repaired
products
carry
a
90
day
warranty
on
parts
and
labor.
|
|
Over
